Phone: 608.757.7881
Toll Free: 800.345.8348

  Frequently Asked Questions

Do the chicks ship to my house?
No, we ship to your local post office where you will need to pick them up when they call you. We recommend calling them ahead of time to give them a heads up.
How long does shipping take?
2-3 business days.
What if my town is small?
We recommend shipping to the largest town you feel comfortable driving to. The chicks will go from the largest post office to the smallest.
How long after they hatch do you ship?
The chicks hatch and ship the same day.
When will I get my tracking number?
You will receive your tracking number the night they ship, typically between 5 – 7pm CT.
Do you feed or water them before they ship?
No. We do give them a vitamin called NMAN but an interesting fact, chicks can survive up to 3 days after hatching without food or water because they are able to get water and nutrients from absorbing their yolk sac.
How do you ship in colder months?
March – May we ship using heat packs to ensure the chicks stay warm and safe when you receive them.
How do you ship in warmer months?
June – August we ship our chicks using our summer box. This allows proper air flow so the chicks don’t over heat.
Why do I receive extra chicks?
We provide 5% extra chicks with your order in case anything happens during shipment. Our goal is that the chicks arrive safely to you and you have extra chicks.
What is your replacement policy?
We replace any chicks you have lost minus the 5% free we have sent you. We will do our best to ship them to you as soon as possible.
When are chicks available?
Our chick season is March – July.
When are fertile eggs available?
Our egg season is March – June.
When can I place my order?
We will open up our chick system around Thanksgiving.
Do you ever have sales?
Yes, make sure to sign up on our email list to get up-to-date sales and specials.